osTicket is an open source ticket system for ensuring streamlined customer support initiative with multiple features and tools to handle multi-user and complex environments. It enables users to submit queries via email messages or web forms and organizes all queries in proper format to ensure speedy and efficient resolution of queries. osTicket is a web based solution and needs no local install. It can be accessed by support staff from any location or device. It offers a locking system to prevent multiple responses to a single query and avoids conflicts. You can leverage its canned response feature to handle common queries to save time and efforts.
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